Terms & Conditions
By subscribing to our services or using our website, you are agreeing to be bound by the terms of this Agreement, the person or organization (the “Client”) confirms that they voluntarily accept the terms and conditions set forth below and such terms and conditions shall form a binding agreement between us (this “Agreement”). This Proposal is made and entered into by Emperikal Sdn. Bhd. (the “Contractor”) and the Client. Whereas, Emperikal Sdn. Bhd. and the Client desire to enter into a relationship in which the Contractor will provide services, as specified in the applicable Agreement, to the Client.
1. SERVICES
The Contractor agrees to perform the services indicated in the Proposal or Packages to the Client. As indicated in the proposal or packages, some services may require supplemental compensation.
2. COMPENSATION
Compensation is calculated based on the agreed-upon package chosen by the client. If additional hours above the designated amount are required, the Client will be charged at the new rate that will be agreed by both parties. These rates differ based on specific decisions made by the Client and discussed in separate meetings.
3. SUBSCRIPTION TERM
The term of this Agreement shall commence within the timeframe determined in the Proposal / Packages and have a span throughout the respective period length. Once the initial term is complete, a subsequent period of the same conditions will renew until cancellation is made.
4. TERMINATION
The Subscription Term will automatically renew at the end of the applicable period unless you cancel your Subscription Term before the end of the then-current subscription period. The cancellation will take effect the day after the last day of the current Subscription Term.
4. 1 Breach of Contract
a. The Contractor may terminate this Agreement immediately at any time if the Client fails to pay for the Services or breaches any other term of this Agreement.
b. The Client may terminate this Agreement immediately at any time if the Contractor fails to provide the Services or breaches with any other term of this Agreement.
4. 2 Full Refund
a.If you cancel your subscription within 30 days of your first month payment, we will provide full refund of the agency fees.
b. Unused allocated media budget will also be refunded. Media budget here is referring to the amount of money that we have allocated to be paid to media owners such as Facebook, TikTok, Twitter, Linkedin & Others.
c. Refund will be provided within 60 days of the cancellation.
d. Refund will not include taxes involved in the transaction.
5. PAYMENT SCHEDULE
Payments must be made before the first day of each Subscription Term. If paid by Direct Deposit, all invoices will be sent 7 days before the commencement of the next monthly period. If paid by Credit Card, all invoices will be received after the automatic payment has been made. This contract begins after the reception of the first month’s payment.
5.1 Breach of Payment Schedule
Work may be stopped and timelines delayed, at the discretion of the Contractor, if payment has not been made on the date agreed upon in the respective payment schedule.
6. TAXES
The Compensation in this Agreement and all future Additional Statements of Work does not include SST/GST or other taxes. The Client is responsible for paying the applicable Tax, and any similar charges imposed upon or related to the Services of this Agreement and all future Additional Statements of Work.
7. NO EXCLUSIVITY
The parties understand this Agreement and all future Additional Statements of Work is not an exclusive arrangement. The parties agree they are free to enter into other similar agreements with other parties given that they are able to complete the requirements for this Agreement.
8. INDEPENDENT CONTRACTOR
Neither party is an agent, representative, partner, or employee of the other party.
9. SUBCONTRACTING
The Contractor may, at its option, subcontract work under the Agreement and all future Additional Statements of Work. The Contractor assumes full responsibilities of the work done by its employees or independent subcontractors involved. All project members (employees or independent subcontractors) are bound by the confidentiality terms of the agreement.
10. OWNERSHIP
All work created by the Contractor in connection with performing the Services in the Agreement and all future Additional Statements of Work is the exclusive property of the Client once the full payment for these Services has been received by the Contractor. All tools, processes or any other of the Contractor’s assets that can be considered intellectual property will remain the exclusive property of the Contractor.
11. INDEMNIFICATION
The Client agrees to indemnify and hold the Contractor harmless against all claims, liabilities, demands, damages, or expenses (including attorneys’ fees and expenses) arising out of or in connection with the Client’s use of the Services. In no event will either party be liable for special, indirect, consequential, or incidental damages including but not limited to loss of profits, revenues, data or power, damage to or loss of the use of products, damage to property, claims of third parties, including personal injury or death, suffered as a result of the provision of Services.
12. FORCE MAJEURE
Neither party shall be liable for failure to perform, nor be deemed to be in default, under this Agreement and all future Additional Statements of Work for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to failure of performance by the other party, acts of provincial or governmental authorities, acts of terrorism, natural catastrophe, fire, storm, flood, earthquake, riot, insurrection, civil disturbance, sabotage, embargo, blockade, acts of war, or power failure. In the event of such delay, the date of delivery or time of completion will be extended by a period of time reasonably necessary to overcome the effect of any such delay. If either party is not able to continue the service due to a cause beyond its reasonable control, the Contractor or Client will be able to terminate the contract immediately.
13. CONFIDENTIALITY
The Contractor understands they may have access to the Client’s confidential information. The Contractor agrees to use the Client’s confidential information solely for the purpose of performing the Services. The Contractor agrees not to share the Client’s confidential information with anyone else unless they are required to by law. The Contractor’s obligation to maintain confidentiality for this Agreement and all future Additional Statements of Work will survive until the termination of the Agreement and will remain in effect indefinitely.
14. DELAY OR SUSPENSION OF WORK
If the Client’s acts or failure to act causes the Contractor to delay or suspend performance of Services in this Agreement and all future Additional Statements of Work, the Contractor and the Client will mutually agree to one of the following remedies:
a. The Contractor will decide if he agrees to temporarily pause the services and payment of services. If the Contractor does not agree to pause the contract, the remedy b. will be applied.
b. The Contractor will continue the project as practicable under the circumstances and the Client will continue to make all scheduled payments until the termination of the contract.
Notwithstanding the above, the Contractor shall have the right to invoice the Client for any work performed until the date of suspension.
15. PUBLICITY
The Contractor may use the Client’s name or mark and identify the Client as a client of the Contractor, on the Contractor’s website and/or marketing materials. The Contractor may issue a press release, containing the Client’s name, related to the completion of the Agreement and all future Additional Statements of Work.
16. GENERAL
16.1 Amendments
This Agreement may be modified as needed. To make a modification, the parties have to agree to the modification in writing in the form of an amendment. The terms of this Agreement will apply to any amendment made unless otherwise stated in the amendment.
16.2 Complete Contract
This Agreement constitutes the parties’ entire understanding of their rights and obligations. This Agreement supersedes any other written or verbal communications between the parties. Any subsequent changes to this Agreement must be made in writing and signed by both parties.
16.3 Severability
If any section of this Agreement is found to be invalid, illegal, or unenforceable, the rest of this Agreement will still be enforceable.
If any provision of this Agreement is held by a court of competent jurisdiction to be overly broad or unclear, that provision is to be construed to afford the Contractor the maximum protection permitted by law.
16.4 Waiver
Neither party can waive any provision of this Agreement, or any rights or obligations under this Agreement, unless agreed to in writing. If any provision, right, or obligation is waived, it is only waived to the extent agreed to in writing.
16.5 Governing Law and Language
The terms of this Agreement and the resolution of any related disputes will be governed by the laws of Malaysia. If the Contractor or Client takes any legal proceedings of any nature in relation to this Agreement or the Engagement, such proceedings must be commenced in Kuala Lumpur, Malaysia. The language used in this Agreement is the language chosen to express the parties’ mutual intent, and no rule of strict construction will be applied against either party. The parties confirm that it is their wish that this Agreement, as well as any other documents relating to this Agreement, have been and will be drawn up in the English language only.